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Terms and Conditions
Terms and Conditions
TERMS AND CONDITIONS GOVERNING USE OF THE WEBSITE
These are the terms and conditions governing use of this website and the agreement that operates between us and you (the “terms”). These terms set out the rights and obligations of all users (either as individuals or as a group) (“you”/“your”) and those of flybehotels.com(“us”/“our”/ “we”) in relation to the services offered by us through this website or any of the other websites to which we may link (hereinafter collectively known as the “flybehotels.com Services”). Before you click on the "continue" button at the end of the booking process, please carefully read these terms and our Privacy Policy. By clicking on the "continue" button you are consenting to be bound by these terms and our Privacy Policy. If you do not agree to all of the terms and the Privacy Policy, do not click on the "continue" button and leave the website instead. If you have any questions about our terms, please e-mail us at flybehotels@octopustravel.com. flybehotels.com is operated by needahotel.com, Ireland. An Irish company registered under company number 326895 with an address at Unit 2, First Floor, Rathdown Hall, Glenageary Centre, Upper Glenageary Road, County Dublin, Ireland.
1. Making a Booking
This website is intended only as an invitation to treat, and is not an offer by us. Any booking made by you shall be deemed to be an offer by you which we may, at our choice, accept. No contract shall exist until full payment is received and the booking is confirmed to you. All rooms and prices on the website are subject to availability.
2. Use of Site
2.1 You may only use the website to make legitimate enquiries or bookings.
2.2 You will not make any speculative, false or fraudulent bookings or any booking in anticipation of demand. If we are reasonably of the opinion that such a booking has been made we shall be entitled to cancel the booking and inform the relevant authorities.
2.3 You also undertake to provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Privacy Policy).
2.4 If you do not give us all of the information that we need, we may not be able to complete your booking.
3. Vouchers / Booking Confirmation
3.1 You must present your booking confirmation details to the hotel upon arrival as they are proof of pre-payment.
3.2 It is your responsibility to check the confirmation and ensure that all of the details are correct. Accommodation will only be provided in accordance with the details in the confirmation. Where the details on the confirmation are not correct, you should contact us prior to travel at flybehotels@octopustravel.com.
3.3 It is also your responsibility to ensure the accuracy of the information you input into the enquiry screen before you complete the booking. If you make a mistake, we will try to correct the booking details but provide no guarantee that this will be possible. The cost of the service requested may vary on amendment of the details and if so you will have to pay these in addition. A new confirmation email will be sent to you. If the new details do not suit you, you may cancel your booking in accordance with Section 5 of these Terms.
4. Prices and Payment
Payment for the services requested must be paid in full, by credit or debit card, on-line at the time of booking. We try to stipulate prices accurately and all inclusively, but the prices are subject to change. For example if there are any increases in sales tax or the like, then we reserve the right to pass these on.
5. Cancellation and Amendment
Cancellations:
5.1 Cancellations to confirmed bookings are subject to the following conditions per booking:
5.1.1 Cancellations made more than 3 months in advance will incur a £25.00 GBP charge or relevant currency equivalent.
5.1.2 Cancellations made between three months and seven days prior to your stay will incur the charge for the first night's accommodation per room and per hotel. If your booking is for a one night stay only, a one night cancellation charge per room still applies and therefore you will not be entitled to any refund.
5.1.3 Cancellations made within 7 days of your stay will incur full cost and be fully non-refundable.
5.1.4 Where cancellation applies to multiple room bookings the cancellation fees apply for each room booked, whether in one or more hotels.
5.1.5 We shall not be responsible for your transportation to or from the hotel. Cancellation charges will still apply if you are unable to travel to the hotel due to such circumstances.
“Special Conditions”
If Special Conditions appear on your booking this indicated that the booking is fully non refundable. Any amendments or cancellations may incur full charges. Special conditions can be attached to all types of bookings i.e. Hotels, Apartments, Transfers, sightseeing etc.
Cancellation and Amendment - Apartments and Villa's
100% cancellation charges will apply to any apartment booking. Any changes or modifications to apartment booking will be treated as cancellations and will incur cancellation charges. The only exceptions to this will be where additional rooms/beds/cots/nights are added to existing confirmed rooms or nights.
Cancellation and Amendment - Sightseeing tours 100%
Cancellation charges will apply to any sightseeing tours booking. Any changes or modifications to sightseeing tours booking will be treated as cancellations and will incur cancellation charges.
Changes:
5.2 Changes to confirmed bookings are subject to the following conditions per room booking:
5.2.1 Changes made within 7 days of your stay will incur the full cost of the booking and therefore you will not be entitled to any refund.
5.2.2 Any other changes will incur a £25.00 GBP charge per booking or relevant currency equivalent.
5.3 Busy Periods
5.3.1 These are periods when fairs, exhibitions, conferences etc are taking place at the location where you have chosen accommodation, or when there is a high demand for accommodation. You will be notified at the time of booking, i.e at booking stage, if a busy period operates and that special conditions for cancellation or amendment may apply.
5.3.2 Cancellation at any time of a stay falling within a busy period is not refundable. For dates of stay within the same booking, not falling within the busy period, the standard cancellation and amendment conditions will apply (as set out in Clause 5).
5.3.3 Any amendments to confirmed bookings falling within a busy period will be treated as cancellations and will not be refundable. The only exceptions to this will be where additional rooms/beds/cots/nights are added to existing confirmed rooms or nights.
5.4 All sightseeing tours are non refundable.
6. Star Ratings and quality of Accommodation
The application of star ratings may vary in quality from country to country and should not be relied upon alone to indicate the quality of the accommodation. The type of rooms provided by a hotel (such as single, double,) may also vary from country to country. It is up to you to independently check that the type of the accommodation and services provided by each hotel meet your needs. An example of each room time is outlined below and these are guidelines only.
Twin room
Accommodation for two adults in a room with two beds. Bed sizes for this room type are usually "twin" or "full" in European hotels and "queen" in American, Asian, and Australian hotels.
Double room
Accommodation for two adults in a room with one bed. Alternatively two beds made up as one.
Single room
Accommodation for one adult in a room with one bed.
Triple room
Accommodation for three adults in a room with two or three beds. Bed sizes and arrangements may vary. A Triple room does not guarantee three separate beds. One bed may be a roll-away bed.
Twin room for sole use
Accommodation for one adult in a room with one or two beds. This room type is suitable for accommodation one person only.
Quad room
Accommodation for four adults in a room with two, three or four beds. Arrangement of beds may vary considerably.
Twin/Double + child
Twin or Double room with an extra bed suitable for a child aged between 2 - 18 years. However, some hotels will not provide a child bed for children over 12 years.
In some hotels no additional bedding is provided for a child where the child is either Free or at a reduced price and breakfast may be charged for the child on departure.
Cot/cradle or crib
Suitable for a child under the age of 2 years. Cots are always on request with the hotel and cannot be guaranteed.
No Facilities Rooms - these are rooms with no facilities. They do not have en-suite bathroom or W.C.
Needhotel.com does not endorse or recommend any particular hotel, nor will we be necessarily aware of any building work inside or outside the hotel.
7. Accuracy of Information
The hotel information and listings are compiled from information provided by the hotels. We publish such information in good faith, based on the information provided. We have taken reasonable care to ensure that the content of the website including all hotel information and listings are accurate and up-to-date. As such, we cannot be responsible for inaccuracies, errors, omissions or misleading information contained in the hotel listings or information.
8. Unavailability
In the event of a confirmed booking becoming unavailable, we will endeavour to offer an alternative hotel at an equivalent standard and price in the same general location. If no such alternative is available we shall refund the cost of your original booking with needahotel.com to you. Otherwise you may exercise your right of cancellation as set out above in Clause 5. We will also endeavour to contact you in advance and advise of this unavailability. However, where it is not possible to contact you in advance we shall endeavour to ensure that the relevant hotel looks after any change of accommodation as quickly and efficiently as possible.
9. Complaints
Any complaint regarding the hotel must be notified to the hotel reception desk or to the relevant hotel representative during your stay at the hotel and the hotel management must be given adequate opportunity to rectify the situation. If you fail to get satisfaction from the hotel please contact us at flybehotels@octopustravel.com. However we can not guarantee nor do we take responsibility for the standard of accommodation.
10. Disclaimer
10.1 The terms and information contained on the website may change from time to time without notice and therefore each time you make a booking you should check the terms and any relevant information for yourself. Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website.
10.2 ALL MATERIALS POSTED ON THIS WEBSITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES EXPRESS, IMPLIED OR OTHERWISE HOWSOEVER ARISING.
10.3 TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO LAW, BUT WITHOUT EXCLUDING ANYTHING THAT MAY NOT LAWFULLY BE EXCLUDED IN THE CASE OF CONSUMERS, WE DISCLAIM ALL WARRANTIES INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE.
11. Hypertext Links
This website may be linked to other websites that are not maintained by us. We are not responsible for the content of those websites. The inclusion of any link to such sites does not imply endorsement, sponsorship or recommendation by us of the websites and we disclaim any warranty (expressed, implied or otherwise howsoever arising) about the content and operation of these sites. We disclaim any liability for links: (i) from another website to this website; and (ii) to another website from this website.
12. Use of Client's Contact Information
You agree and consent that we may use your contact information (i.e. e-mail, postal address and/or other contact details) in order to contact you in the event of a problem with the booking. Please see further, our Privacy Policy.
13. Use of the Website
You agree not to upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful or racially, ethnically or otherwise objectionable.
14. Limitation of Liability
14.1 Nothing in these terms shall limit our liability for death or personal injury resulting from our negligence, or for fraud.
Non Consumers
14.2 Our aggregate liability in respect of any loss or damage suffered by you and arising out of or in connection with subject of these terms, whether in contract, tort (including negligence) or otherwise, in respect of any booking, is 125% of the value of that booking.
14.3 We shall not be liable, in contract, tort (including negligence) or for breach of statutory duty or in any other way for:
14.3.1 any economic losses (including loss of revenues, profits, contracts, business, data, data use or anticipated savings); or
14.3.2 any loss of goodwill or reputation; or
14.3.3 any special or indirect or consequential losses;
in any case, whether or not such losses were within the contemplation of the parties at the date we accept your booking or were suffered or incurred by you arising out of or in connection with the use of or access to any materials or services provided on or via this website or any failure of performance, error, omission, interruption, defect, delay in transmission, computer virus or telecommunications failure or any other matter.
Consumers
14.4 We will not be liable under this contract for any loss or damage caused whether or not by us or our employees or agents, in circumstances where:-
14.4.1 there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
14.4.2 such loss or damage is not a reasonably foreseeable result of any such breach;
14.4.3 any increase in loss or damage resulting from breach by you of any term of this contract;
14.4.4 the losses are business losses, and/or losses to non-consumers.
15. Assignment
These terms and the agreement are between you and us. You are not entitled to assign or delegate your rights under them.
16. Intellectual Property
All intellectual property and information on this site is ours or is licensed to us and you shall not copy these without our permission. This does not prevent you using this website to the extent necessary to make a copy of any booking details.
17. Amendment of the Terms
Each time you use this website you will be bound by the then current terms and you should review these each time you make a booking to satisfy yourself that you are happy with them.
18. Severability
These terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not effect the validity and enforceability of any other remaining provisions.
19. Third Parties - FOR CUSTOMERS BASED IN THE UK ONLY
A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of this Agreement, but this does not affect any right or remedy of a third party which exists or is available apart from the Act.
20. Headings
The headings used in these Terms and Conditions are included for convenience only and shall not define, extend, limit or otherwise affect these Terms and Conditions.
21. Force Majeure
Neither you nor us shall be liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by circumstances beyond your or our reasonable control, including but not limited to acts of God, war, civil commotion or industrial dispute (“force majeure”). If such delay or failure continues for at least 30 days, the party not subject to the force majeure shall be entitled to terminate this Agreement by notice in writing to the other. The party subject to the event of force majeure shall, as soon as practicable, give notice of the event to the other party, such notice to include a reasonable forecast of the duration of the event.
22. Entire Agreement
These terms constitute a binding agreement between us and you should read them carefully and ensure they contain everything you want and nothing you are not prepared to agree to.
23. Governing Law
23.1 FOR CUSTOMERS BASED IN THE UK ONLY
These Terms are subject to English Law and you hereby submit to the exclusive jurisdiction of the Courts of England.
23.2 FOR CUSTOMERS BASED IN IRELAND ONLY
These Terms are subject to Irish law and you hereby submit to the exclusive jurisdiction of the Courts of Ireland.
Feedback and comments to flybehotels@octopustravel.com or contact us.-
flybehotels.com
Gullivers House
27 Goswell Road
London EC1M7GT
Use of this website is subject to the site Privacy Policy. If you do not accept these terms then do not proceed to book and please exit this website now.
